Account and Card Management

This section guides you through managing your my Visa account effectively. Discover how to reset and change your password, update personal and card details, handle lost or stolen cards, and manage your registered cards. Get answers to common issues and learn how to contact support for further assistance. 


What should I do if I forget my password?

If you forget your password:
1. Go to the my Visa login page and click on the "Forgotten paddword?" link.
2. Enter your registered email address and click on the "Receive" button.
3. Follow the instructions sent to your email to reset your password.

How do I change my password?

To change your password:
1. Log in to your my Visa account.
2. Navigate to "my Account" in the drop down from your name on the top right of the screen.
3. Select "Password: Change my password" and follow the instructions. 

How do I update my personal details?

To update your personal details:
1. Log in to your my Visa account.
2. Navigate to "my Account" in the drop down from your name on the top right of the screen.
3. Update the necessary information and save the changes.

Why can't I see all of my registered card on my Visa website?

If you can't see all of your registered cards:
1. Navigate to "my Cards" on the top of your screen.
2. Ensure that all cards have been correctly linked to your my Visa account and are visible on this screen.
3. If any cards are not visible, select "Add a card" and follow the instructions. You can do this for all of your Visa premium cards.
4. Contact Visa customer support if the problem persists.

What do I do if my card has been lost or stolen?

If your card has been lost or stolen:
1. Immediately contact your card issuer to report the loss or theft.
2. Follow your card issuer’s instructions to get a replacement card.
3. You can contact Visa here: https://www.visa.co.uk/support/consumer/lost-stolen-card.html

How do I update my card details?

To update your card details:
1. Log in to your my Visa account.
2. Navigate to "my Cards" on the top of your screen.
3. Select the card you want to update and enter the new details.
4. Save the changes.
5. Ensure that all cards have been correctly linked to your my Visa account and are visible on this screen.
6. If any cards are not visible, select "Add a card" and follow the instructions. You can do this for all of your Visa premium cards.
7. Contact Visa customer support if the problem persists.

Why am I being asked to verify my card with the full 16 digit number?

You may be asked to verify your card with the full 16-digit number to ensure the security of your account and confirm your identity. This helps prevent unauthorised access and fraud.

How do I add or delete cards from my Visa account?

To update your card details:
1. Log in to your my Visa account.
2. Navigate to "my Cards" on the top of your screen.
3. Select the card you want to delete and follow the instructions.
4. Save the changes.

How do I delete my Visa account?

To delete your my Visa account:
1. Log in to your account.
2. Navigate to "my Account" in the drop down from your name on the top right of the screen.
3. Select "Delete account" at the bottom of the page and follow the instructions. 

Who do I contact with questions about my banking relationship in general?

For questions about your banking relationship, such as account issues or specific transactions, contact your card issuer or bank directly. Visa does not manage individual banking relationships but can assist with issues related to the my Visa service.